Refund policy
Refund Policy
At Delvanesare, we want you to be completely satisfied with your purchase. Please read our refund policy carefully.
Eligibility for Refunds
We accept refund requests within 30 days of the delivery date. To be eligible for a refund, your item must be:
- Unused and in the same condition as received
- In its original packaging
- Accompanied by proof of purchase
Non-Refundable Items
The following items are not eligible for refunds:
- Sale or clearance items
- Gift cards
- Downloadable software or digital products
- Items that have been used, damaged, or altered
How to Request a Refund
To initiate a refund, please contact us at support@Delvanesare.store with the following information:
- Your order number
- Reason for the refund request
- Photos of the item (if applicable)
Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–10 business days to your original payment method.
Exchanges
If you need to exchange an item, please contact us at support@Delvanesare.store and we will assist you.
Contact Us
If you have any questions about our refund policy, please email us at support@Delvanesare.store.